Điều Hành Tour Inbound (Operation Executive)

EXO Travel Vietnam

16-18 Hai Ba Trung, Ben Nghe Ward, District 1, Ho Chi Minh City, VIETNAM

Mức lương: Thỏa thuận

Hạn nộp hồ sơ: 31/05/2023

Kinh nghiệm: 2 năm
Chức vụ: Nhân viên/ Chuyên viên
Yêu cầu bằng cấp: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Địa điểm làm việc: Hà Nội
Mô tả công việc
Position Overview
Ensure flawless ground execution of the tours and itineraries planned.
● Assign jobs to tour guides, vehicles suppliers, drivers etc
● Reserve services from suppliers for each booking
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Brief guides in detail for each booking
● Manage Tour Plan System for Job Order to guides and drivers
● Manage Tour Plan System for Cash Advance Report for tour guides
● Manage Tour Plan System for Guide Fee Report of tour guides
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Discuss with our supplier about our responsible tourism commitments and requirements
● Manage Guides’ KPIs by using the Customer Satisfaction Surveys
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Inspect new suppliers as per schedule with Product Team
● Attend scheduled meeting with Operations Team
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones          
● Attend     staff training 
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Raise hot issue/s with solution to Supervisor/ Manager
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.
Yêu cầu công việc
● Bachelor’s degree in Tourism or related field.
● At least 2 years at the same position
● Good command over verbal & written English. Other language (German or Spanish, French..) is a plus.
● Experience in Travel Company and Operations Task
● Excellent skills in Microsoft Office & Travel software     
● Interest and/or experience in the travel industry 
● Understanding of sustainability and responsible tourism is a plus.
● Very detail oriented and service minded
● Good communication and execution skills
● Be able to suggest improved ways of working to positively impact people’s life and the environment
Quyền lợi được hưởng
  • Chế độ bảo hiểm
  • Nghỉ phép năm
  • Đồng phục
  • Tăng lương

● Work in a friendly working environment and good team building activities
● 18 days of annual leave and can be carried to the next year
● Parking fee support
● Health insurance and accident insurance since signing the first labor contract
● Other benefits according to the festive seasons will be shared at the interview
● Flexible working style, can work from home or at the office
● Participate in all online training programs of the whole EXO Group
● Priority pricing policies for family’s trips
● 13th month salary up to the business performance of each year.

Yêu cầu hồ sơ
Nộp hồ sơ qua email (bấm vào nút "NỘP HỒ SƠ" bên dưới)
Thông tin liên hệ
Người liên hệ: Phòng nhân sự
Địa chỉ: 16-18 Hai Ba Trung, Ben Nghe Ward, District 1, Ho Chi Minh City, VIETNAM (xem bản đồ chi tiết)
Cách nộp hồ sơ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ nộp: 16-18 Hai Ba Trung, Ben Nghe Ward, District 1, Ho Chi Minh City, VIETNAM

Cách 2: Gửi hồ sơ qua email Nộp hồ sơ

Hồ sơ của bạn sẽ được gửi tới email nhà tuyển dụng
* Hạn nộp: 31-05-2023

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16-18 Hai Ba Trung, Ben Nghe Ward, District 1, Ho Chi Minh City, VIETNAM
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