Position Overview
Ensure flawless ground execution of the tours and itineraries planned.
 
Responsibilities:
● Assign jobs to tour guides, vehicles suppliers, drivers etc
● Reserve services from suppliers for each booking
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Brief guides in detail for each booking
● Manage Tour Plan System for Job Order to guides and drivers
● Manage Tour Plan System for Cash Advance Report for tour guides
● Manage Tour Plan System for Guide Fee Report of tour guides
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Discuss with our supplier about our responsible tourism commitments and requirements
● Manage Guides’ KPIs by using the Customer Satisfaction Surveys
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Inspect new suppliers as per schedule with Product Team
● Attend scheduled meeting with Operations Team
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones          
● Attend     staff training 
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Raise hot issue/s with solution to Supervisor/ Manager
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.