- Assist in the oversight of the daily operations of the spa.
- Ensure guest expectations are exceeded and satisfaction is maximized.
- Preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members.
- Required to support team members sin the reception area when needed.
- Scheduling appointments and making sure that each appointment runs on time.
- Managing the operations of the spa facility.
- Ensuring that all spa facilities have adequate supplies of linens, towels, toiletries, and other items necessary for operation.
- Keeping meticulous records of spa treatments for each guest, including details about their preferences and any special needs or concerns
- Ensuring that all staff members are properly trained to perform their jobs effectively and safely.
- Providing customer service to guests by answering questions about spa treatments and products.
- Monitoring employee performance to ensure that all spa services are being provided in a professional manner.